Accessibility, including what still fails.

What we build to

Every page is written to WCAG 2.2 level AA. In practice that means:

• The whole site works from the keyboard. Tab through it — the focus ring is a two-pixel blue outline and it is never hidden. The skip link at the top of every page is real and goes somewhere useful.
• Every control says what it is. Form fields have labels that are visible, not placeholders pretending to be labels. The accordion and the mobile menu report their state. Results that appear without a page load are announced.
• Motion is opt-out at the system level. Turn on “reduce motion” in your OS and the parallax, the counters and the carousel stop moving. Nothing on this site auto-plays sound or flashes.
• Text reflows. At 400% zoom, or a 320-pixel window, there is no horizontal scrolling and nothing is cut off.
• Contrast. Body text is 13.6:1 against the page. The lightest text we use anywhere is 4.6:1, which clears AA.

What is still wrong

Three things, as of the June audit. We are not going to make you find them.

1. The metro map has no non-visual equivalent yet. The 34 city buttons beside it are fully keyboard-operable and carry all the same data, so nothing is unreachable — but the map itself is decorative to a screen reader, and the pin that moves as you tab is not announced. Fix due: October 2026.
2. The field-notes rail scrolls sideways with drag on a pointer device. It is keyboard-scrollable and it is a labelled region, but the drag affordance is invisible if you cannot see the cursor change. Fix due: October 2026.
3. Listing photographs carry short alt text written by us, not by the photographer. On MLS-sourced homes we sometimes have a description of the building and not of the specific room. Ongoing; we rewrite them as we notice.

How it was tested

Manual keyboard pass on every template, NVDA on Firefox and VoiceOver on Safari, axe DevTools on each page type, and a 400%-zoom pass at 320 pixels. Automated tools caught about a third of what the manual pass did, which is the usual ratio and the reason we do both.

If something blocks you

Email accessibility@lintel.com or call (503) 982-1140. Tell us the page and what happened — “the metro map on the home page does nothing when I press enter” is enough.

A person answers within two working days. If the fix is quick, it ships that week. If it is not, you get an honest date and a way to do the thing in the meantime — including us doing it for you on the phone, which is always available and never a lesser service.

Nothing on this site is only available visually. Any search, any valuation and any tour can be arranged by phone or email at the same price and speed.

Formal complaints

If we do not sort it out, you can file with the US Department of Justice under the Americans with Disabilities Act, or with HUD if the barrier relates to housing discrimination. We would rather you told us first, but we are not going to pretend that route does not exist.

Related: privacy, terms.